These General Terms and Conditions govern the offering and the sale of the services on the website www.destinationitalia.com (hereinafter referred to as the “Website”) that can be purchased by customers, the end users (hereinafter referred to as the “End User(s)”).
The Website is exclusively owned by Destination Italia S.p.a., with registered offices in Milan (Italy), Via Melzo 12, 20129 Milano, VAT No.: 09642040969
We would ask all Users to read all the General Terms and Conditions before sending any purchase order.
If any User is unwilling to accept all the General Terms and Conditions, they are not authorised to use the Website. By accessing this Website, Users undertake to make personal use of the Website, and its contents and information and not for trading purposes. By accessing the Website and accepting the General Terms and Conditions, Users also declare that they are over the age of 18 and have the ability to act.
Destination Italia provides a platform through which it makes available to Users:
The Services will be sold at a price indicated in Euro and that will always be inclusive of VAT.
For any information you can refer to the Customer Care service of Destination Italia at the following email address: email@example.com
All Services are offered for sale to the Users in compliance with any applicable law
Users may purchase Services available on the Website and, once a purchase has been made, the User will receive a confirmation email with the Ticket and/or Numerical Code (hereinafter referred to as the “Ticket”) attached, which must be given to the Provider in order to make use of the purchased Service.
Credit card processing services for goods and / or services purchased on this Site are provided by Destination Italia.
The User who owns the Ticket (hereinafter referred to as the “Owner of the Ticket”) shall be entitled to apply for a refund of the amount paid within a maximum period of 14 days from the date of payment and Destination Italia shall reimburse the amount no later than 14 days after the date on which the refund application was made. After such time, the Owner of the Ticket shall not be entitled to any withdrawal.
The User can apply for the refund of the Ticket using any explicit method such as by sending an email firstname.lastname@example.org.
The right of withdrawal cannot be applied to sales relating to the provision of accommodation other than for residential purposes, transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance (such as, for example, with Tickets for shows, exhibitions, events, museums, amusement parks or similar whenever a specific date or period of performance of the service has been specified and/or agreed).
Once a Ticket has been used, the right of withdrawal can no longer be exercised. Similarly, if the Ticket indicates an expiration date, it cannot be used after the expiration date and under no circumstances can a refund for it be applied for.
If the Ticket is sold in relation to Services provided directly by suppliers, for which a specific date or period of performance has been specified, if the User does not submit or use the Ticket on/in the specified date or period, they shall not be entitled to ask for any refund of the amounts paid.
The User undertakes to use the Website for legitimate purposes and in compliance with the Terms and Conditions in use. In particular, the User is obliged not to send or disseminate through the Website and its functions any contents of any nature that are or may be perceived as unlawful, defamatory, vulgar, obscene, abusive or in any way a nuisance and also undertakes not to use the Website and its functions in such a way as to cause any harm or damage, also to the image and reputation of Destination Italia.
In addition, the User undertakes not to send, transmit or disseminate material and contents of an advertising and promotional nature, that are undesired or unsolicited and/or not requested, which could interfere or cause harm to the functions of the Website or to the use of the Website by third parties.
The Website may contain links to websites not managed by Destination Italia. These links are provided as a simple reference. Destination Italia does not control these websites and therefore is not in any way responsible for their contents.
5.1 Destination Italia makes Tickets available to Users which entitle them to make use of Services not directly provided by Destination Italia. Except in the event of fraud or gross negligence and within the maximum limits permitted by law, the User acknowledges and accepts that Destination Italia shall not in any way be liable to the User for any direct or indirect damages, losses, costs, charges and expenses, including any legal costs, that may be incurred and/or sustained by the User in connection with the products and/or services offered by the Providers. Therefore, no compensation for damages may be sought from Destination Italia by the User for any damages incurred as a consequence of using the service purchased through the Website. In addition, Destination Italia shall not in any way be liable to the User for any delays or breaches in its obligations, if such delays or breaches are the result of reasons of force majeure.
5.2 If the Provider, for reasons unknown or, nevertheless, not ascribable in any way to Destination Italia, fails to recognise the Ticket issued by Destination Italia that gives the User the right to make use of the Provider’s Services, Destination Italia shall be obliged solely to return to the User the amount already paid for the purchase of the Ticket.
With a view to improving the services it offers, Destination Italia reserves the right to make changes to the General Terms and Conditions, by notifying the Users of such changes with adequate advanced notice. The User must accept the General Terms and Conditions in order to be able to continue using the Website.
The acceptance of these General Terms and Conditions does not imply the stipulation of any company contract, mandate contract, franchising contract or employment contract between Destination Italia and the Users.
The User acknowledges and recognises that all the information, data, software, contents, music, sounds, photographs and pictures, videos and every other content on the Website (hereinafter referred to as the “Contents”) are exclusively owned by Destination Italia and its licensors.
The User does not have and does not acquire any right over such Contents and/or over the ownership of the Website, except for the right to use the Website pursuant to these General Terms and Conditions.
The User is authorised to print and/or download Contents on the Site (including these General Terms and Conditions) solely for their personal use.
Last updated May 2018
We recognise the importance of protecting your privacy and your rights with regards to data protection. The Internet is a very powerful medium when it comes to transmitting personal information; for that reason, we and all other companies belonging to the lastminute.com group undertake the serious task of respecting the current laws regarding the protection of personal data and the security of the same, with the aim of guaranteeing secure, controlled and confidential navigation for its users and customers when visiting and/or using the Website and/or use our Comparison Service (you as a “User”) or then purchase our services (you as a “Customer”).
It also informs you how you can exercise Your Rights (including the right to object to some of the data handling we carry out). More information about your rights and how you can exercise them is set out in the section below.
When this policy mentions “Company”, “we,” “us,” “our” or “Data Controller”, it refers to:
Destination Italia S.p.a., register under no. P.IVA 09642040969 and with registered office at Via Melzo 12, 20129 Milano, Italy
When you visit the Website and use our Comparison Service (you as a “User”) or then purchase our services (you as a “Customer”) we collect the categories of personal data as follows:
2.1. Personal data provided by you
The provision of the above personal data, where requested, is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services.
It is important that all the personal data you give us when you register as a User or otherwise when you use the Website is correct and accurate. This includes, by way of example only, ensuring that we have your correct contact (including email) details at all times.
Please note that we may collect and use information of children only as provided by their parent or guardian or with their consent. If we become aware that we have processed information of a child without the valid consent of a parent or guardian, we reserve the right to delete it.
2.2. Personal data collected automatically from our Website and from third parties
In general terms, we use your personal data to provide you with the services you request, process payment, provide customer services, send you marketing and promotional communications, notify you about important changes to our Website and to deliver our content and ads which we think may be of interest to you. More specifically:
Why? A. To create and maintain the contractual relation established for the provision of the Service requested you in all its phases and by way of any possible integration and modification (Mediation service as a travel agency to guarantee our assistance to you during the booking process). B. For sending you information via email, phone or SMS relative to the established contractual relationship, including any communication relating to modifications thereof (If you request a quote, as your travel agency we will send it to you via e-mail and we can contact you by phone to discuss it)
On which legal basis? To fulfil a contract, or take steps linked to a contract.
Why? C. To meet the legal, regulatory and compliance requirements and to respond to requests by government or law enforcement authorities conducting an investigation.
On which legal basis? To comply with the law.
Why? D. To carry out anonymous, aggregative statistical analyses so that we can see how our Website, products and services are being used and how our business is performing.
On which legal basis? To pursue our legitimate interest(i.e. improving our Website, its features and our products and services).
Why? E. To send you (in cases permitted by law excepting where you did not object) advertising material via email or, where permitted by the law, other equivalent electronic communication regarding products and services similar to those already purchased by you and offered on our Website. On some occasions, we may send you a personalised and tailored version of the aforementioned advertisement materials.
On which legal basis? Soft Opt-in/To pursue our legitimate interest (i.e. marketing).
Why? F. Without prejudice to the provisions of the preceding paragraph E, and only with your consent, to send you via email, phone, mail, SMS or MMS the best deals and offers on products and services we think you might find interesting which are marketed by us or our partners or business partners operating in the following sectors: tourism, leisure, entertainment, high technology, fashion, decoration, consumer goods, food and beverage, finance, banking, insurance, energy, environment, communication, mass media, real estate, pharmaceuticals, clothing and textiles, education and training, energy, publications and publishing, information and communications technology, retail, sport, telecommunications and general services. For further information about how we decide that our offers and deals might be of interest to you please, read here.
On which legal basis? Where you give your consent (by ticking the appropriate check box).
Why? G. Passing your data to BravoNext, S.A. to collect and obtain the information about your bookings from the Data Controller with which you have contracted, in turn authorising this company to share this information to BravoNext, S.A.; this will facilitate the search and location of bookings you have made with any company of lastminute.com group on any of the Websites of the lastminute.com group through the APP or the personal area.
On which legal basis? Where you give your consent (when you register or log into the APP or personal area).
Why? H. To keep our Website and systems secure and to prevent and detect fraud, security incidents and other crime.
On which legal basis? To pursue our legitimate interest(i.e. ensuring the security of our Website).
Why? I. To verify compliance with our terms and conditions and for the establishment, exercise or defence of legal claims.
On which legal basis? To pursue our legitimate interest(i.e. compliance with our terms and conditions, protection of our rights in the event of any dispute or claim).
On which legal basis? Where you give your consent (i.e. through the cookie banner or by your browser’s settings).
4.1. Categories of recipients of your data
The complete list of parties to which your personal data may be disclosed is available at our registered office and may be requested by writing to email@example.com
4.2. International transfer of your data
Users’ and/or Customers’ personal data is processed in at the Data Controller’s registered office (see point 1) , on lastminute.com group servers, and at the offices of other entities to which data may be provided in order to provide the services requested of the Data Controller.
Given the fact that we are an international travel company, we also transfer your personal data to:
Should you want to obtain further details about the safeguards put in place, you can contact us by writing to firstname.lastname@example.org.
You can exercise the rights provided by the Regulation EU 2016/679 (Articles 15-22), including the right to:
Right of access: To receive confirmation of the existence of your personal data, access its content and obtain a copy.
Right of rectification: To update, rectify and/or correct your personal data.
Right to erasure/right to be forgotten and right to restriction: To request the erasure of your data or restriction of your data which has been processed in violation of the law, including whose storage is not necessary in relation to the purposes for which the data was collected or otherwise processed; where we have made your personal data public, you have also the right to request the erasure of your personal data and to take reasonable steps, including technical measures, to inform other data controllers which are processing the personal data that you have requested the erasure by such controllers of any links to, or copy or replication of, those personal data.
Right to data portability: To receive a copy of your personal data you provided to us for a contract or with your consent in a structured, commonly used and machine-readable format (e.g. data relating to your purchases) and to ask us to transfer that personal data to another data controller.
Right to withdraw your consent: Wherever we rely on your consent (see p. 3 – F, G and J), you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes.
Right to object, at any time: You have the right to object at any time to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement (see p. 3-D, H, I), or where we are using your data for direct marketing (p. 3-E).
You can exercise the above rights at any time by:
Your rights in relation to your personal data might be limited in some situations. For example, if fulfilling your request would reveal personal data about another person or if we have a legal requirement or a compelling legitimate ground we may continue to process your personal data which you have asked us to delete.
You also may have the right to make a complaint if you feel your personal information has been mishandled. We encourage you to come to us in the first instance but, to the extent that this right applies to you, you are entitled to complain directly to the relevant Data Protection Supervisory Authority.
The contact details of the Data Controller of the data processing described hereinabove are:
Destination Italia S.p.a., register under no. P.IVA 09642040969 and with registered office at Via Melzo 12, 20129 Milano, Italy
Our Data Protection Officer (or “DPO”) is available at:
Cookies are small files which are stored on your computer, they hold a modest amount of data specific to you and allows a server to deliver a page tailored to you on your computer, hard drive, smartphone or tablet (hereinafter referred to as, “Device”). Later on, if you return to our Website, it can read and recognise the cookies. Primarily, they are used to operate or improve the way our Website works as well as to provide business and marketing information to the Website owner.
What follows is a description of the type of cookies used in the website:
9.1 Types of cookies according to the managing entity
Depending on what entity manages the computer or domain from which the cookies are sent and processed, there exist the following types of cookies:
9.2. Types of cookies according to the length of time you stay connected:
Depending on the amount of time you remain active on your Device, these are the following types of cookies:
9.3. Types of cookies according to their purpose
Cookies can be grouped as follows:
To see the list of cookies used on this Website, click here https://www.lastminute.com/info/list-cookies.html.
The information contained in the above list of cookies has been provided by the other companies which generate them.
These companies have their own privacy policies in which they set forth both their own declarations as well as applicable disabling systems.
You must keep in mind that if your Device does not have cookies enabled, your experience on the Website may be limited, thereby impeding the navigation and use of our services.
There are a number of ways to manage cookies. By modifying your browser settings, you can opt to disable cookies or receive a notification before accepting them. You can also erase all cookies installed in your browser’s cookie folder. Keep in mind that each browser has a different procedure for managing and configuring cookies. Here’s how you manage cookies in the various major browsers:
If you use another browser, please read its help menu for more information.
If you would like information about managing cookies on your tablet or smartphone, please read the related documentation or help archives online.
The T&C and the relationship between the User and Destination Italia are governed, to the extent permitted by the applicable law, by Italian law. To the extent permitted by the applicable law and international agreements, the parties agree that any dispute arising from the T&C will be submitted to the exclusive competence of the ordinary courts where Destination Italia is based.
Destination Italia reserves the right to summon the User before the competent courts of the User’s domicile.